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The Big Book of Customer Service Training Games (Big Book Series)

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The Big Book of Customer Service Training Games (Big Book Series)

The Big Book of Customer Service Training Games (Big Book Series)

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
ASIN: 0070779740
VSKU: PKV.0070779740.G
Condition: Good
Author/Artist:Carlaw, Peggy|Deming, Vasudha K.
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: A well-loved companion. Corners and cover might show a little wear, and you could find some notes or highlights. The dust jacket might be MIA, it might have been a library book and extras aren't guaranteed—but the story's all there!
$0.78

Original: $2.60

-70%
The Big Book of Customer Service Training Games (Big Book Series)—

$2.60

$0.78

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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
ASIN: 0070779740
VSKU: PKV.0070779740.G
Condition: Good
Author/Artist:Carlaw, Peggy|Deming, Vasudha K.
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: A well-loved companion. Corners and cover might show a little wear, and you could find some notes or highlights. The dust jacket might be MIA, it might have been a library book and extras aren't guaranteed—but the story's all there!
The Big Book of Customer Service Training Games (Big Book Series) | Aspen Book Co