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The Credit Overlord’s Guide to Credit & Collections: How to deal with cranky customers, bad bosses, and snarky sales reps as a credit professional in construction
Updated and Revised 2022: Being responsible for the credit and collections function in the construction industry is never any little kid's dream. But somebody's got to do it.
In The Credit Overlord's Guide to Credit & Collections, Thea Dudley presents an honest, open, and often hilarious account of her journey through opening contractors with credit lines, collecting, or chasing the payments, managing sales reps, teams and bosses.
Dudley shares her insights into succeeding in keeping your business cash flow moving while still salvaging the customer. She offers practical advice for protecting and collecting your money — written in plain, straightforward language that helps connects the dots. This is a must-read guide for anyone in the construction and building material industry.
About the author
Thea Dudley is a credit management survivor in the building material and construction industry. She has spent her career of over 30 years working across the credit departments of several companies, leading credit teams, aiding accounts payable, and bringing order to cash processes to improve the cash flow of both the company and the customer. Dudley is active in the National Women in Roofing, Levelset ProAdvisory Panel, Mountain States Lumber & Building Material Dealers Assoc., numerous credit associations, Woman of LBM, and National Insulation Contractors Exchange. She also writes a credit Q&A Column and Webex series for LBM Journal. She is a past contributor to ProSales magazine and is a frequent speaker at industry events.
ASIN: B08YQCQG4K
VSKU: PKV.B08YQCQG4K.G
Condition: Good
Author/Artist:Dudley, Thea|Dean, Sarah|Sanders, Megan|Wolfe, Scott|Vocke, Alexa|Finity, Jonny|Escoto, Jill
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: A well-loved companion. Corners and cover might show a little wear, and you could find some notes or highlights. The dust jacket might be MIA, it might have been a library book and extras aren't guaranteed—but the story's all there!
ASIN: B08YQCQG4K
VSKU: PKV.B08YQCQG4K.G
Condition: Good
Author/Artist:Dudley, Thea|Dean, Sarah|Sanders, Megan|Wolfe, Scott|Vocke, Alexa|Finity, Jonny|Escoto, Jill
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: A well-loved companion. Corners and cover might show a little wear, and you could find some notes or highlights. The dust jacket might be MIA, it might have been a library book and extras aren't guaranteed—but the story's all there!
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Product Information
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The Credit Overlord’s Guide to Credit & Collections: How to deal with cranky customers, bad bosses, and snarky sales reps as a credit professional in construction
The Credit Overlord’s Guide to Credit & Collections: How to deal with cranky customers, bad bosses, and snarky sales reps as a credit professional in construction
Updated and Revised 2022: Being responsible for the credit and collections function in the construction industry is never any little kid's dream. But somebody's got to do it.
In The Credit Overlord's Guide to Credit & Collections, Thea Dudley presents an honest, open, and often hilarious account of her journey through opening contractors with credit lines, collecting, or chasing the payments, managing sales reps, teams and bosses.
Dudley shares her insights into succeeding in keeping your business cash flow moving while still salvaging the customer. She offers practical advice for protecting and collecting your money — written in plain, straightforward language that helps connects the dots. This is a must-read guide for anyone in the construction and building material industry.
About the author
Thea Dudley is a credit management survivor in the building material and construction industry. She has spent her career of over 30 years working across the credit departments of several companies, leading credit teams, aiding accounts payable, and bringing order to cash processes to improve the cash flow of both the company and the customer. Dudley is active in the National Women in Roofing, Levelset ProAdvisory Panel, Mountain States Lumber & Building Material Dealers Assoc., numerous credit associations, Woman of LBM, and National Insulation Contractors Exchange. She also writes a credit Q&A Column and Webex series for LBM Journal. She is a past contributor to ProSales magazine and is a frequent speaker at industry events.
ASIN: B08YQCQG4K
VSKU: PKV.B08YQCQG4K.G
Condition: Good
Author/Artist:Dudley, Thea|Dean, Sarah|Sanders, Megan|Wolfe, Scott|Vocke, Alexa|Finity, Jonny|Escoto, Jill
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: A well-loved companion. Corners and cover might show a little wear, and you could find some notes or highlights. The dust jacket might be MIA, it might have been a library book and extras aren't guaranteed—but the story's all there!
ASIN: B08YQCQG4K
VSKU: PKV.B08YQCQG4K.G
Condition: Good
Author/Artist:Dudley, Thea|Dean, Sarah|Sanders, Megan|Wolfe, Scott|Vocke, Alexa|Finity, Jonny|Escoto, Jill
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: A well-loved companion. Corners and cover might show a little wear, and you could find some notes or highlights. The dust jacket might be MIA, it might have been a library book and extras aren't guaranteed—but the story's all there!
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$7.19
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Description
Updated and Revised 2022: Being responsible for the credit and collections function in the construction industry is never any little kid's dream. But somebody's got to do it.
In The Credit Overlord's Guide to Credit & Collections, Thea Dudley presents an honest, open, and often hilarious account of her journey through opening contractors with credit lines, collecting, or chasing the payments, managing sales reps, teams and bosses.
Dudley shares her insights into succeeding in keeping your business cash flow moving while still salvaging the customer. She offers practical advice for protecting and collecting your money — written in plain, straightforward language that helps connects the dots. This is a must-read guide for anyone in the construction and building material industry.
About the author
Thea Dudley is a credit management survivor in the building material and construction industry. She has spent her career of over 30 years working across the credit departments of several companies, leading credit teams, aiding accounts payable, and bringing order to cash processes to improve the cash flow of both the company and the customer. Dudley is active in the National Women in Roofing, Levelset ProAdvisory Panel, Mountain States Lumber & Building Material Dealers Assoc., numerous credit associations, Woman of LBM, and National Insulation Contractors Exchange. She also writes a credit Q&A Column and Webex series for LBM Journal. She is a past contributor to ProSales magazine and is a frequent speaker at industry events.
ASIN: B08YQCQG4K
VSKU: PKV.B08YQCQG4K.G
Condition: Good
Author/Artist:Dudley, Thea|Dean, Sarah|Sanders, Megan|Wolfe, Scott|Vocke, Alexa|Finity, Jonny|Escoto, Jill
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: A well-loved companion. Corners and cover might show a little wear, and you could find some notes or highlights. The dust jacket might be MIA, it might have been a library book and extras aren't guaranteed—but the story's all there!
ASIN: B08YQCQG4K
VSKU: PKV.B08YQCQG4K.G
Condition: Good
Author/Artist:Dudley, Thea|Dean, Sarah|Sanders, Megan|Wolfe, Scott|Vocke, Alexa|Finity, Jonny|Escoto, Jill
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: A well-loved companion. Corners and cover might show a little wear, and you could find some notes or highlights. The dust jacket might be MIA, it might have been a library book and extras aren't guaranteed—but the story's all there!
